Last updated: January 2026
All bookings are subject to availability. A booking is only confirmed once you have received a confirmation email from us.
Payments can be made via credit card, bank transfer, or cash under specific arrangements. For weddings and special events, a deposit may be required to secure the booking.
Our hourly booking service is designed to cover journeys starting, operating, and ending within Greater/Central London. Hourly bookings do not cover travel or drop-offs outside London boundaries.
If you require travel or drop-off outside of London, please book our One-Way (Point-to-Point) or Airport service, or contact us directly to obtain a custom quote. Any hourly bookings that attempt to go outside London without prior approval may be subject to additional mileage charges or cancellation.
XCLUSIVE Chauffeurs reserves the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behavior poses a threat to the chauffeur, the vehicle, or other passengers.
Smoking (including e-cigarettes) is strictly prohibited in all our vehicles.
Passengers are responsible for their luggage. While our chauffeurs will assist with loading and unloading, XCLUSIVE Chauffeurs accepts no responsibility for any loss or damage to luggage or personal belongings.
We understand that plans can change. Our cancellation policy is designed to be as flexible as possible while protecting our chauffeurs' schedules.
If a specific vehicle is unavailable due to mechanical failure or unforeseen circumstances, we reserve the right to provide a substitute vehicle of an equivalent or higher category.
We do not accept liability for missed flights, trains, or events caused by traffic delays, road closures, adverse weather conditions, or other factors outside our control.
For any queries regarding these terms, please contact us at booking@xclusivechauffeur.com.